This document will outline basic troubleshooting steps to help resolve issues with text messages. Let's cover them below.


One of the fastest things to do is ensure you have not blocked 405.253.5370 on your device. This typically happens when someone goes on vacation, gets sick or moves to a different store without updating their previous profiles and then is forgotten.

iPhone

  • Open Settings > Phone App. ...
  • Tap Blocked Contacts or for older iOS, Call Blocking & Identification -to open your blocked contacts list.
  • Select Edit in the upper-right corner and press the minus sign next to the number you want to unblock. ...
  • Tap Unblock.

Android

  • Open the Phone app. It's the icon of a phone receiver on the home screen. ...
  • Tap . It's at the top-left corner of the screen.
  • Tap Settings.
  • Scroll down and tap Blocked numbers. A list of blocked phone numbers will appear. ...
  • Tap the number you wish to unblock. A confirmation message will appear. ...
  • Tap Unblock.




Next, check specific app settings:


FoodSafe.io

  • Launch FoodSafe.io and open the primary navigation circle's menu.
  • Log into the app as a manager
  • Open the FoodSafe.io's Configuration option
  • Tap on Employees
  • Tap your name and ensure your phone number is correct and ensure your cell phone number is correct and contains a leading +1 prior to your area code. IE 1.405.599.1234
  • Save any changes you make.
  • Now, tap App Permissions and note what role is assigned to "Receive Food Safety Alerts".
  • Go back to Employees and tap your name and ensure you have the noted role assigned to your user. If you don't, add it -then save your changes.




FridgeTrak.io

  • Log into app.Whisker.io with your username and password
  • Browse to Control Panel > Account Users
  • Ensure your phone number is correct and ensure your cell phone number is correct and contains a leading +1 prior to your area code. IE 1.405.599.1234
  • Save any changes you make.
  • Next, click on Alert Contacts and ensure your cell phone number is correct and contains a leading +1 prior to your area code. IE 1.405.599.1234
  • Save any changes you make.
  • You will also need to verify your alert contact user assigned to sensor alerts. You can learn more about that process here: https://d6labs.freshdesk.com/a/solutions/articles/47001109454