INTRO:

This document will outline basic troubleshooting steps to help resolve issues with text message alerts. Let's cover them below.


DEVICES:
One of the fastest things to do is ensure you have not blocked 405.253.5370 on your device. This typically happens when someone goes on vacation, gets sick or moves to a different store without updating their previous profiles and then is forgotten.

    iPhone

  • Open Settings > Phone App. ...
  • Tap Blocked Contacts or for older iOS, Call Blocking & Identification -to open your blocked contacts list.
  • Select Edit in the upper-right corner and press the minus sign next to 405.253.5370  you want to unblock. ...
  • Tap Unblock.

    Android

  • Open the Phone app. It's the icon of a phone receiver on the home screen. ...
  • Tap ☰. It's at the top-left corner of the screen.
  • Tap Settings.
  • Scroll down and tap Blocked numbers. A list of blocked phone numbers will appear. ...
  • Tap 405.253.5370 you wish to unblock. A confirmation message will appear. ...
  • Tap Unblock.



APP SETTINGS:


    FoodSafe.io (digital food safety/checklists)

  • Launch FoodSafe.io and open the primary navigation circle's menu.
  • Log into the app as a manager
  • Open the FoodSafe.io's Configuration option
  • Tap on Employees
  • Tap your name and ensure your phone number is correct and ensure your cell phone number is correct and contains a leading +1 prior to your area code. IE 1.405.599.1234
  • Save any changes you make.
  • Now, tap App Permissions and note what role is assigned to "Receive Food Safety Alerts".
  • Go back to Employees and tap your name and ensure you have the noted role assigned to your user. If you don't, add it -then save your changes.


    FridgeTrak.io (cold storage monitoring)

  • Log into app.Whisker.io with your username and password
  • Browse to Control Panel > Account Users
  • Ensure your phone number is correct and ensure your cell phone number is correct and contains a leading +1 prior to your area code. IE 1.405.599.1234
  • Save any changes you make.
  • Next, click on Alert Contacts and ensure your cell phone number is correct and contains a leading +1 prior to your area code. IE 1.405.599.1234
  • Save any changes you make.
  • You will also need to verify your alert contact user assigned to sensor alerts. You can learn more about that process here: https://d6labs.freshdesk.com/a/solutions/articles/47001109454 


--- Issues with email alerts not being received? - I'm not receiving email messages from FoodSafe.io and/or FridgeTrak.io : IoT Academy (d6labs.com)