Browsing thru Account Portal, you will see many icons that designate either a device, its status or its alert.

Let's discuss them below.

Device:

  • - Whisker Smart.Hub (aka: gateway): This brains behind the operation. This device receives data from all your Whisker.Blocks

  • - Great to adequate voltage indicator for the battery pack installed in Whisker.Blocks and soap dispensers.

  • - Poor to bad voltage indicator for the battery pack installed in Whisker.Blocks and soap dispensers.

  • - Displayed in the Device Detail's screen next to any available alert action

Signal Strength:

“Received Signal Strength Indicator" (RSSI): Displays the strength of the reporting device. The more bars, the better.

  • - Extremely Good.
  • - Very Good
  • - Good
  • - Poor
  • - Very Poor: Possible intermittent communication -and in some instances corrupt or missing data might occur.
  • - No Signal / Extremely Poor - Device will need to be mounted in another location to function properly.


Alert Icons and Status:

  • - No Issues / Operational

  • - Active Alert / Inactivity

  • - Device "Actively" Snoozing
    • - Visible on the Detailed Device view. Designates the selected device is actively snoozed.
    • - Visible on the Detailed Device view. Designates the selected device is pending a scheduled snooze time.
    • - Normal Alerts Operational

  • - We're not sure what this is. We hope it's not ticking...     ...we're joking. This status designates a device that has not reported anything new information in at least 50-minutes.


Alert Actions:

  • Inactivity Alert
    • Device has not recently reported to the Smart.Hub at scheduled check-in time.
  • High Temperature Alerts (Default*)
    • Freezer:
      • Temp 1: Above 32°F more than (1) hour
      • Temp 2: Above 45°F more than (30) minutes
      • Temp 3: Above 65°F more than (10) minutes
    • Fridge:
      • Temp 1: Above 40°F more than (1) hour
      • Temp 2: Above 55°F more than (30) minutes
      • Temp 3: Above 65°F more than (10) minutes


*Temperatures can be configured on a device-by-device and customer-by-customer basis.


General:

  • - This is the icon for anything in our system that has a configuration page/prompt.