Introduction


There are technically (3)types of Whisker.io users:

  1. Whisker.io Portal User: Access to Whisker.io Portal only, based on role type selected
  2. Whisker.io Alert Contact: Only receives assigned sensor alerts via text and/or email and has no access to Whisker.io Portal
  3. Whisker.io Portal User and Alert Contact: Has access to both Whisker Portal, based on role(s) and receives sensor alert messages based on alert assignment.



Creating a New Whisker.io Portal User

Before beginning, the credentials you use must have the admin role or higher.

  • Log into app.whisker.io
  • Browse to Control Panel in the primary navigation bar
  • Select the Account Users option
  • Click the "Create New User" and populate all fields (as they are required)
  • Click "Create" to save this user's information

This user will have access to Whisker.io Portal and the various features and modules based on their permission level. 

Role definitions:

  • Basic: Read only access
  • Admin: Read and Write access
  • Master Admin: Read and Write access with the ability to provision new kits or singular products (purchases required)





Creating And/Or Assigning Alert Contacts

Before beginning, the credentials you use must have the admin role or higher. There are also (2) ways to complete Contact Alert Assignment.


Option #1

  • Log into app.whisker.io
  • Browse to Control Panel in the primary navigation bar
  • Select the Account Users tab
  • Locate your desired user or create a new one
    • When creating a new Whisker.io User, ensure the box is checked for "User Receives Alerts?"
      (This option is checked by default for all newly added users)


    • When editing an existing user, click "Edit Alerts


  • Next, You may select all alerts for all locations or select them individually.
    • Location: Defines all locations an account may have. This typically occurs when a franchisee owns multiple locations under one account. 
    • Equipment: Designates the sensor that's assigned to the appliance
    • Configured Alerts: Designates the amount alerts a sensor has been assigned. Users are either assigned to all or none of the total configured alerts per sensor.
  • Save your changes when done.



Option #2

  • Log into app.whisker.io
  • Browse to Control Panel in the primary navigation bar
  • Select the Account Users tab
  • Locate your desired user or create a new one


  • If you edit an existing Alert Contact, you can click on Edit Alerts
  • If you create a new Alert Contact, upon save, you will be prompted to assign your new users to the available sensor alerts as shown in the above image labeled "Set User Alerts".
  • Save your changes when done.