Adding and editing users in Whisker.io's portal  is a simple two-step process. Let's get started!


The first thing to know is profiles in Whisker.io are broken down into three types and both can be used in combination with the other.


  1. Whisker.io Portal User: Access to Whisker.io Portal only, based on role type selected
  2. Whisker.io Alert Contact: Only receives assigned sensor alerts via text and/or email and has no access to Whisker.io Portal
  3. Whisker.io Portal User and Alert Contact: Has access to both Whisker Portal, based on role(s) and receives sensor alert messages based on alert assignment.



Creating a New Whisker.io Portal User

Before beginning, the credentials you use must have the admin role or higher.

  • Log into app.whisker.io
  • Browse to Control Panel in the primary navigation bar
  • Select the Account Users option
  • Click the "Create New User" and populate all fields (as they are required)
  • Click "Create" to save this user's information

This user will have access to Whisker.io Portal and the various features and modules based on their permission level. 

Role definitions:

  • Basic: Read only access
  • Admin: Read and Write access
  • Master Admin: Read and Write access with the ability to provision new kits or singular products (purchases required)





Creating And/Or Assigning Alert Contacts

Before beginning, the credentials you use must have the admin role or higher. There are also (2) ways to complete Contact Alert Assignment.


Option #1

  • Log into app.whisker.io
  • Browse to Control Panel in the primary navigation bar
  • Select the Account Users tab
  • Locate your desired user or create a new one
    • When creating a new Whisker.io User, ensure the box is checked for "User Receives Alerts?"
      (This option is checked by default for all newly added users)

    • When editing an existing user, click "Edit Alerts


  • Next, You may select all alerts for all locations or select them individually.
    • Location: Defines all locations an account may have. This typically occurs when a franchisee owns multiple locations under one account. 
    • Equipment: Designates the sensor that's assigned to the appliance
    • Configured Alerts: Designates the amount alerts a sensor has been assigned. Users are either assigned to all or none of the total configured alerts per sensor.
  • Save your changes when done.



Option #2

  • Log into app.whisker.io
  • Browse to Control Panel in the primary navigation bar
  • Select the Account Users tab
  • Locate your desired user or create a new one

  • If you edit an existing Alert Contact, you can click on Edit Alerts
  • If you create a new Alert Contact, upon save, you will be prompted to assign your new users to the available sensor alerts as shown in the above image labeled "Set User Alerts".
  • Save your changes when done.