We get this question quite a bit and sometimes in different forms. The results are always the same; "...Houston, we've got a problem...". 

Before we begin, it's important to understand your alerts and why they occur. That being said, we've pre-configured your alerts for you for all sensors -especially in cold storage monitoring kits.

  • We alert when there's a food safety and/or equipment issues.
  • It's very important to understand our pre-configured alerts are tailored from FDA recommendations and based off our experience and knowledge.
  • We do this out of simplicity for the end-user and out-of-the-box usability.

Let's cover some best business practices:

  1. Ensure your equipment is in good repair: 
    • Good/clean door seals
    • Appliance sits level
    • Doors are closed/close completely
    • Coils are clean
    • Regular maintenance, etc.
  2. Ensure the appliance is not over/under stocked.
    • Too much product and the appliance can't properly circulate cool air.
    • Too little of product causes a lack of thermal mass and the appliance works harder to cool empty space. This becomes super evident when restocking the fridge.
  3. Review the historical data for that appliance in Whisker.io's portal.
  4. Adjust your thermostat on your appliance -within reason.
  5. You may increase the temperature on the sensor's alert channel by a degree or two.
  6. You may also increase the required time to send the alert on the sensor's alert channel by whatever time you deem necessary.
  7. If you have an appliance pending maintenance or repair, considering utilizing Snooze Alerts.

Remember we use time and temperature configurations set forth by the FDA and we alert when there's a food safety and/or equipment issue.