We get this question quite a bit and sometimes in different forms. The results are always the same; "...Houston, we've got a problem...".
Before we begin, it's important to understand your alerts and why they occur. That being said, we've pre-configured your alerts for you for all sensors -especially in cold storage monitoring kits.
- We alert when there's a food safety and/or equipment issues.
- It's very important to understand our pre-configured alerts are tailored from FDA recommendations and based off our experience and knowledge.
- We do this out of simplicity for the end-user and out-of-the-box usability.
Let's cover some best business practices:
- Ensure your equipment is in good repair:
- Good/clean door seals
- Appliance sits level
- Doors are closed/close completely
- Coils are clean
- Regular maintenance, etc.
- Ensure the appliance is not over/under stocked.
- Too much product and the appliance can't properly circulate cool air.
- Too little of product causes a lack of thermal mass and the appliance works harder to cool empty space. This becomes super evident when restocking the fridge.
- Review the historical data for that appliance in Whisker.io's portal.
- Adjust your thermostat on your appliance -within reason.
- You may increase the temperature on the sensor's alert channel by a degree or two.
- You may also increase the required time to send the alert on the sensor's alert channel by whatever time you deem necessary.
- If you have an appliance pending maintenance or repair, considering utilizing Snooze Alerts.
Remember we use time and temperature configurations set forth by the FDA and we alert when there's a food safety and/or equipment issue.